Trainee Tenancy Manager - West London
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| Job Type | Permanent Full Time |
| Location | Hammersmith and Fulham, London |
| Area | London, England |
| Sector | Residential |
| Salary | Up to £22000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | MP212332_1648653098 |
| Job Views | 36 |
- Description
We are working with an award wininng Estate Agents who are actively seeking a Trainee Tenancy Manager to join the team, this position would be an office based role based at the company Headquarters in West London.
The role of the Tenancy Manager is to oversee a sizeable portfolio of non-managed tenancies, providing exceptional and seamless customer service to both tenant and landlord. The Tenancy Manager is responsible for all aspects of a Let-only tenancy, for the entire life-cycle of the agreement to ensure that the tenancy runs smoothly and in line with the contract.
Hours: Monday to Friday
Salary: £22,000 per annum
Duties:
- New deal-checking to ensure all online paperwork has been executed accurately and completed in full
- Book requested pre-tenancy work to ensure the property is ready and to the required standard prior to the new tenancy commencement
- Respond to general tenancy related queries throughout the lease, providing advice to tenants and landlords in terms of processes and procedures as they arise
- Oversee the renewal of annual gas safety certificates
- Provide contractual support and assistance to Lettings Managers in the front-office to ensure potential tenants and instructing landlords receive accurate and informed advice
- Manage the termination of tenancies in portfolio
- Ensure notices are served correctly and written confirmation is on file from tenant
- Confirm end date and any liabilities verbally and in writing to tenant(s)
- Liaise with relevant lettings team in respect of remarketing the property
- Oversee the release of tenant deposits, ensuring inventory reports are received and sent out within 48 hours. Ensure the landlord provides confirmation of any claim in a timely manner
Key Skills and Experience
- Excellent communication and customer service skills
- Ability to manage varied and complex workload
- Minute attention to detail
- Patient and conscientious demeanour
- The ability to work to tight deadlines with clear prioritisation
- Fully IT literate
Competencies and Leadership Characteristics- Positivity and Can-do attitude
- Ability to communicate and articulate in a clear and concise manner
- Resilience and patience in the face of resistance
- Ability to respond positively to challenges
- Self-motivated and energetic
