Assistant Resident Services Manager

Our Client are currently seeking for an Assistant Resident Services Manager to join their team at a luxury residential development based in West London.

Working Monday to Friday with the hours of 9am - 6pm or 10am - 7pm.

Salary is £25,500 annually

Duties include but are not limited to:

Provide onsite lettings management services to an exciting new build residential development
Deal with all aspects of lettings administration and lettings compliance
First point of contact from enquiry stage, viewing the property through to resident move in
Ensure a high level of customer service is provided to residents at all time.
Providing visible security cover to the development, handling enquiries and customer concerns, monitoring CCTV and controlling contractors and deliveries to the site.
Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
Responding to rental enquiries, booking in and conducting viewings and agreeing offers
Completing all applicant vetting in line with Savills procedures
Processing offers and completing all tenancy documentation
Ensuring up to date resident communication via various channels including social media
To readily interact with all visitors / tenants in the development, delivering a first-class customer service going the extra mile
Be professional, pleasant, friendly, courteous, and helpful, looking for opportunities to interact with customers and retailers
Ensure that the site is a safe and non-threatening environment for all visitors / tenants
Ensure compliance with all site procedures and the ability to work with external agencies including local authorities and law enforcement
Ensure a timely response to all security issues adhering to site policies and procedures
Provide support to third party contractors / visitors ensuring all site procedures / policies are adhered to.
Carry out regular proactive patrols of the development as detailed in the site Assignment Instructions.
Deal efficiently and effectively with emergencies
Accurate completion of site records / reference materials including Health & Safety records, Incident Forms
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
Monitoring CCTV and act upon any issues noted
Completing check in and check out reports; determining deposit returns
Work alongside the RSM to ensure H&S statutory requirements are meet across the development