Night Concierge - South West London

We are working with a luxury residential apartment block situated in South West London who are actively seeking an experienced Night Concierge to join the team.

Hours: 7.00pm to 7.00am, 4on 4off rota

Salary: £24,000 - £25,000 per annum

Duties:

• Deliver excellent customer service to all residents.
• Conduct regular site patrols to ensure Security of the building is of high importance.
• Greet all residents in a professional and courteous manner.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building and undertaking period review of CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Report any incidents, problems or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.

Requirements:

• Experience in Residential or 4-5* hotels would be desirable.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.