Resident Services Associate

Our client, one of the UK's leading Build to Rent operators, are seeking a Resident Services Associate for their large Build to Rent scheme in East London. This role will provide an exceptional resident experience through delivery of first-class customer service. As the main point of contact with our residents, the successful postholder will be required to be polite, highly motivated and professional at all times.

Responsibilities:

* Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
* Conducting customers viewings and tours where required.
* Undertaking pre-let inspections and scheduled inspections of communal areas.
* Managing defects, repairs and warrantee issues through to completion.
* Logging receipt and collection of customer parcels.
* Key management.
* Building security and resident administration in line with GDPR.
* Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports.

Skills, Knowledge & Experience:

* A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills is desirable.
* Awareness of H&S requirements on site and a demonstrable ability to implement H&S on site when required.
* Continually strives to improve knowledge, skills and abilities to produce the best results.
* Helpful, friendly personality with effective communication skills.
* Behave in a professional, courteous and helpful manner towards colleagues and residents at all times.
* Be a positive advocate for change, highlighting and implementing business improvement initiatives.
* Adopt a teamwork approach.
* A flexible approach to work.
* Positive attitude and ability to work with little supervision.
* Smart and presentable in appearance.
* Competent in Microsoft Word, Excel and Outlook.
* Strong proven record of providing excellent customer service in a customer facing role.
* Previous experience in residential property management sector is desirable.
* Knowledge of other languages may be an advantage.

Working Pattern:

This role has a rotating shift pattern working 9 hours per day, with a one hour break.

Early shifts start at 8am and late shifts finish at 11pm.

Each shift requires employees to work up to 6 days per week over a 3 week shift pattern - this includes weekends and bank holidays.