Day Concierge - E14

Our Client is looking for a Day Concierge for their luxury development in East London.

Salary: 30K per annum

Hours: Monday to Friday 7am - 7pm

Job Summary

• To assume a residential on-site role and provide a point of contact for the residents and their needs.
• To ensure that the property is run smoothly and to provide a security presence and administration assistance where necessary.
• The ideal candidate will need to be highly organised, must have good written communication skills and be able to multi-task.
• Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual.
• Follows health & safety procedures and policies in accordance with company, community, and departmental policies & procedures
• Day to Day concierge type services as required by the Development such as handling parcels, delivering post and other reasonable requests

Skills, Knowledge & Experience:

• Proven experience in residential services, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
• Proficiency in executing exceptional customer service within a customer facing role.
• Excellent written and spoken English.
• IT skills including MS Word, Excel & Outlook

Personal specification:

• Excellent relationship building skills, both with entirely new and long term residents.
• Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
• Ability to follow company policies and procedures.