Scheme Host - South East London

PMR are seeking a Scheme Host to oversee a Build to Rent Development in South-East London. The Scheme Host will manage applicants, conduct viewing tours, organise repair works and deal with general tenancy related queries. As well as, organising resident engagement events and encouraging a community feel within the scheme.

This role requires enthusiasm, excellent organisational skills, self-motivated, good people skills and the ability to work under pressure and with a degree of flexibility as no two days are ever the same!

Key Responsibilities:

• Being the 'Face' of the scheme as first point of contact for Residents
• Running regular resident engagement events
• Working closely with Asset Manager and wider team to provide a bespoke resident experience based on the resident demographic.
• Handling applicant enquiries and arranging tours quickly and efficiently
• Conducting tours and agreeing offers for available properties handing over to our Tenancy Management team for progression
• Reviewing and reporting repair issues providing Residents with regular updates on progress.
• Carrying out check-ins and Check outs of tenants
• Regular inspections of vacant apartments and pre-let property condition checks
• Carry out regular inspection of all common parts reporting any defects
• Carrying out light concierge duties such as parcel collection and key management
• Aiming to ensure the Scheme holds 5* reviews on Google ratings

The Person

• Someone personable and engaging with others
• Confident with liaising with various people including applicants and residents both in person and electronically
• Someone willing to personally invest in their scheme with the goal of contributing to the overall experience of our Residents
• Ability to work under pressure with a degree of flexibility and to take control of their own workload
• Excellent organisational skills with IT experience
• Proactive approach in seeking ways to improve residents experience and engagement
• Self Motivated
• Previous experience in hospitality or within a customer focussed environment desirable

Working Pattern:

• Monday - Friday