On-Site Cleaner

The role will involve working for a Build-to-Rent operator to assist with the running of 2 London based sites located in Croydon and Surrey Quays / Deptford.

KEY RESPONSIBILITIES
* To undertake communal area cleaning of buildings including all corridors, stairwells and car park level in line with cleaning service standards.
* Maintain external landscaped areas and provide gardening services including weeding, mowing lawn, pruning shrubs, etc.
* To maintain site to a high standard, undertake regular building patrols and ensure any areas/issues requiring attention are addressed or are brought to the attention of the Customer Relationship Managers (CRMs).
* To be the site contact and provide access to Contractors as approved by Management and issue keys and ensure return of keys to/from Contractors when required.
* To undertake weekly testing of systems such as fire panels, lift alarms and other life safety equipment and water flushing of any vacant apartment.
* To report to CRMs and undertake any administrative or basic level site maintenance tasks as instructed by them.
* To liaise and update tenants on any maintenance issues/queries/requests as and when requested by CRMs.

General Responsibilities
* Act at all times in line with the Company Values, integrating these into all work practices.
* Maintain accurate computerised and manual records.
* Produce accurate information and reports for weekly/ monthly meetings.
* Participate in team, departmental and corporate project and planning processes as required.
* To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
* To act as an ambassador in your conduct during working hours and in all contact with customers and third parties connected with business.
* To undertake any other duties as are reasonably requested from time to time.

This is not an exhaustive list of the duties that may be required of the post holder. Duties may be changed, after discussion, to suit the operational requirements of Way of Life.

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential
* Strong experience as an on-site cleaner or caretaker of medium size residential developments.
* Some gardening experience.
* Knowledge and understanding of best cleaning practices and cleaning products.
* Actively embrace and work within the Company Values.
* Able to show an understanding of and commitment to good customer care.
* Good initiative and problem-solving skills.
* Strong attention to detail.
* Ability to work in a varied and demanding role with appropriate supervision.
* Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
* Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. * Ability to work to strict deadlines and be organised and efficient.
* Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.
* Self-motivated, with high energy and enthusiasm.
* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
* Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
* Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

Desirable
* COSSH Training.
* Knowledge and experience of using Qube, People HR system.

Hours: Monday - Thursday + occasional Saturdays

9 hour days, 8-5pm (36 hours per week)

Please reply with your CV attached if this is of your interest and would like to find out more!