Night Concierge - St John's Wood, London NW8

An excellent Night Concierge is required for a luxury residential scheme in St John's Wood, London.

Shift Pattern: 4 nights on 4 nights off; 7pm -7am

The Role:
The Concierge will be the first point of contact for residents and guests arriving at the residences. They will be responsible for the delivery of the highest levels of customer service to all residents and their guests, it will be their duty to create memorable experiences for the residents. They will need to have a strong passion for delivering great service in a professional manner and be able to work well under pressure.

They will greet residents and their guests upon arrival, manage all calls and emails to the concierge desk, manage all residential deliveries. They will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, theatre bookings and dry-cleaning requests.

The residential concierge will be looking after all residents and regular patrols of the scheme will be expected. Equally, patrolling the communal areas and ensuring it is always immaculate will be expected as part of the front of house running.

Requirements:
* Minimum 2 years hospitality experience as a concierge within London super-prime hotels or residential schemes
* Must have excellent communication skills and customer service skills, with an understanding of H&S and security operations
* Service driven, understand the importance of going the 'extra mile'
* Experience serving UHNWIs