Block Property Manager - West London/Home Based

FULL-TIME POSITION (MON-FRI 9AM TO 5PM)

MAINLY HOME BASED WITH A BI-WEEKLY VISIT TO OFFICES IN SURREY, KT11

The role will involve managing a portfolio of up to 1,000 units consisting of leasehold blocks (new build as well as older, more traditional properties), and Freehold Estates around the West London and Surrey areas.

Salary £34,000 - £36,000 per annum plus car allowance (£4,200pa)

Main Purpose of Job: As part of the Residential Management Team, to assist in the delivery of high-quality residential property & facilities management services. To perform the role of Property manager for a portfolio of properties and estates, acting as the face of the company, being the key client and customer liaison within those communities, taking ownership for all service delivery matters.

Particular aspects of the job will include:

1. Property Management
Carry out inspections on the residential Leasehold and freehold portfolio within any given region on a minimum bi-monthly basis or what has been agreed within the management agreement.
To include:-

• Responding to customer or tenant enquiries
• Attend regular Residents Association / RMC's meetings, presenting information as required.
• Identifying and reporting of defects.
• Continual quality assurance reviews of house keeping standards on estates, taking into consideration customer aspirations and satisfaction and our own group standards.

2. Landlord & Tenant
Identify breaches in the covenants and report them to line manager. Action to be taken after consultation with line manager.
Respond to Head Office queries, reported breach of L&T obligations.

3. Maintenance
Carry out thorough inspection of estate/building and identify maintenance issues on a reactive basis. Report, track progress and conclude.
Assist with section 20, pre-planned maintenance process by confirming action to be taken. Monitor works when on site and deal with customer enquiries as a result of works.

4. Health & Safety
Adhere to H&S policy and procedures.
Remain vigilant and report on potential risks to prevent situations from occurring.
Check all fire log books and sign them when testing emergency lighting on site every visit and report any defects immediately.

5. Monitoring of Contracts
Monitoring of contactors to include:-

• Review standards and enhance where necessary in line with the clients wishes
• Liaise with Property Assistant to ensure contracts for all plant are placed annually for your portfolio.
• Liaise with Property Assistant to place orders for additional authorised work

Experience

• Minimum of 2 years of experience in General Management including some time with an established Property Management/FM provider or a similar role in the high-end service sector.
• Previous experience of delivering services to a very high level of quality in a customer facing environment.
• Proven Operational Management experience, including on complex schemes and contracts.
• Full awareness of the latest developments in Property Management/FM thinking and understanding of the Property Management/FM market, including new procurement methods, supply chain management, partnering relationships, etc.
• AIRPM Qualified, ideal but not essential