Reservations Executive - Chiswick, London W4

Responsibilities as a Reservations Executive

• Process booking requests and enquiries for our lodging properties daily through all channels (telephone, emails or chat) within time limits set for the team
• Negotiate rates within guidelines directed by Reservations Manager and Head of Revenue whilst maintaining the highest standards of customer service and care.
• Ensure that accurate information is entered into the PMS's (Property Management System) for bookings
• Liaise with leading companies and booking agents to support their booking needs
• Ensure effective and daily communication with other relevant departments to ensure all requests are actioned appropriately.

This role will be Office based. Working hours will be 08:45 - 18:00, Monday to Friday; on-call rota to cover one weekend per month.

What we expect from our Reservations Executives

• Fluent in verbal and written English language; any additional language would be a plus.
• Hospitality related qualification preferred but not essential
• Excellent attention to detail and excellent administration skills
• Be highly motivated, positive with a can-do attitude, proactive and an excellent team player
• Excellent time management skills and the ability to prioritise tasks and meet deadlines

SALARY PACKAGE:

£22-25k per annum+ monthly bonus based on target (after passing 3 months' probation)

20 days holidays + bank Holidays and birthday off (if falls on a weekday)

Health insurance scheme