Customer Service Associate - Bristol

PMR are seeking a Customer Service Associate to provide support to the resident service team at a Build to Rent Development in Bristol.

A Customer Service Associate provides support to the Resident Services team in the delivery of a high quality service for the benefit of clients and tenants. The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Key Responsibilities:

• Prioritise customer service, ensuring residents have the best possible experience, and become our ambassadors
• Complete administrative tasks such as maintenance requests, filing, tenancy management and monitoring the email inbox
• Support resident events and activities
• Assist in the management of resident tenancies, including, move-in and move-out processes, and anything in between
• Responding to resident queries and concerns where required
• Meet and greet with new tenants; providing keys, new tenancy information and apartment orientation tours
• Assiting the Leasing Manager with initial enquiries, booking in viewings and undertaking viewings
• Carrying out regular inspections of communal areas
• Organising access for contractors to complete maintenance works within both apartments and communal area's
• Handling of social media accounts; responding to comments and posting
• Assist RSM / ARSM / Leasing Manager in processing paperwork for new offers and tenancy renewals
• Completing relevant tenancy checks as required such as right to rent etc
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations

Skills, Knowledge and Experience:

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy