Area Manager

PMR are seeking a proven people manager and leader for our client, one of the UK's leading national providers of purpose built student accommodation, to work as an Area Manager in their East Region.

The Area Manager will be responsible for implementing best practice through strong leadership, as well as driving a high-quality customer service, sales, maintenance, and housekeeping provision. The safety and welfare of the students should always be paramount, offering pastoral care to your customer base is key.

A proven leader and business manager to lead property management and operational teams in multiple locations and drive performance of the property KPI's whilst delivering an outstanding student experience and asset management on behalf of the client.

Location: East region - Leicester, Loughborough, Cambridge, Norwich properties, mix of existing and new build

Major Duties: Duties and Responsibilities.

• Lead and manage an area of Property Managers; properties; teams and their KPI performance, including ongoing recorded Property Visits (PVR).
• Manage and deliver sales performance across the properties, this may include summer business from third parties and local marketing opportunities
• Health & Safety Audits and legislation
• Create and maintain effective working relationships with key University contacts
• Develop and manage client relationships Organise and manage the check in, check out and room turnaround process Manage and develop capability across the property teams, raising performance through coaching/feedback and performance management
• To understand commercial and performance aspects of all contracts
• Implement and manage performance improvements and customer satisfaction
• Understand and manage financial performance through Financial Monthly Reviews and the Annual Budget process Mobilisation of new build properties
• Mobilisation and handover of takeover properties, embedding teams in to the company

Critical Tasks:

• Audit properties on a regular basis ensuring that safe working practices and high standards are in place
• Support customer satisfaction and manage customer-related issues
• Work collaboratively with the wider property management teams and share best practice
• Monthly property KPI reporting
• Hold regular 121's with direct reports and set stretching and realistic objectives
• Take ownership of resolving and supporting with any incidents that occur out of hours