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Weekday Night Concierge - Edgeware Road, London W2

Job Title: Weekday Night Concierge - Edgeware Road, London W2
Contract Type: Permanent
Location: West End, London
Industry:
Salary: £21000 - £22000 per annum
Start Date: ASAP
Reference: LO004635_1570023184
Contact Name: Shannon Baxter
Contact Email: shannon.baxter@pmr.uk.com
Job Published: October 02, 2019 14:33

Job Description

Our client is seeking a smart and personable Night Concierge to work at a high end residential building based in Edgeware Road, London W2.

Hours of work:
Monday - Thursday; 9.45pm - 6.15am
Friday; 9.45pm - 7.15am
(43.5 hour week)

Main duties:
- Managing Reception and Concierge Duties and ensuring that all residents, visitors and contractors are greeted with excellent level of customer service
- Assisting residents, guests and visitors when and where required
- Maintaining a log/record of deliveries and post received
- Issuing keys only to correct persons' whilst recording always the signing in and out of keys
- Answering the telephone, logging all messages and dealing with general enquiries
- Recording incidents that occurred and responding to requests quickly and effectively
- Ensuring all contractors and service personnel in attendance at the building are properly signed in and out

Experience:
- Experience of using computers
- Demonstrable experience of effective communication both orally and in writing
- Previous customer service experience
- Previous security/conflict management experience
- Live within a reasonable travel distance to property

Previous experience in high end residential or 4-5* hotel experience is essential