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Temp to perm Estate Administrator

Job Title: Temp to perm Estate Administrator
Contract Type: Permanent
Location: West London, London
Salary: £21000 per annum
Start Date: ASAP
Reference: LO003350_1491927534
Contact Name: Evie Hepburn
Contact Email:
Job Published: April 11, 2017 17:18

Job Description

Our client are currently seeking an Estate Adminstrator to join their team at a site in

The hours of work are 8am -5pm - Mon -Fri

The Estate Administrator role will report directly to the Development Manager but will be expected to follow the procedures defines by the Estates Team and meet key performance indicators defined by the Company.
The principle tasks, centre on providing excellent customer service to internal and external clients, the administration of repairs and support to the Development Manager and Property Service Assistant.

Telephone Enquiries
To act as first point of contact for estate/resident telephone enquiries and ensure all administration in relation to such enquiries is resolved.

To act as "front of house" for the Estate Office, ensuring that all contractors working on site are signed in, issued with permits to work, signing in and out of keys and access fobs as appropriate.

Customer Liaison
In conjunction with the Development Manager and Property Manager, to deliver excellent customer service forming relationships with internal and external clients alike, dealing with all tenants' queries and correspondence in a professional and timely manner.

To act as the first point of contact for tenant's repairs, reporting to the Development Manager/Property Manager where necessary and adopting agreed procedures.
To complete any actions at the point of notification.
To check the quality of repairs carried out on site where requested by the Development Manager.

Health & Safety
To assist as necessary with customers and employees who report 'Accidents' and ensuring these are escalated to management/the appropriate authority.
Issue appropriate work permits to contractors.

Client Account Update
Accurate recording and updates on Propman of new and amended information as and when received.
Issue parking permits to residents and update electronic records accordingly.
Greet all visitors to the estate office and assist them with their queries in the first instance.

Daily support specific.
Provide day to day assistance to the development manager.
Open and close the estate office.
Answer the intercom system operating door and bollard entry.

Data Input and Update
To populate and update, on a timely basis any databases and systems relating to the properties managed.

Team Working
Assist the Development Manager and other team members with any overflow of tasks and in doing so ensuring the continued professional and efficient service to our clients.