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Senior Duty Manager - Luxury Residential

Job Title: Senior Duty Manager - Luxury Residential
Contract Type: Permanent
Location: London, England
Salary: £28000 - £30000 per annum
Start Date: ASAP
Reference: LO003531_1516186256
Contact Name: James Brewer
Contact Email:
Job Published: January 17, 2018 10:50

Job Description

Our client is currently seeking a well-presented and experienced individual to join the team as a Senior Day Duty Manager at a prestigious luxury apartment development in Chelsea. Hours of work are Monday to Thursday from 07:30-17:30 and Friday from 11:00-21:00, with the occasional Saturday shift also required.

Key Responsibilities:

1. To provide residents with a friendly, helpful and politely delivered service and to represent the company in a professional manner.
2. To ensure the security of residents keys held in the lodge, at all times, to properly record the issuing of keys and to ensure that the recipients are identified and approved.
3. To record receipt and delivery of all parcels/packages during your shift in the parcels/packages register.
4. To ensure that the telephone is answered within 3 rings and resident queries/complaints are handled professionally.
5. To ensure that all complaints and significant occurrences during your shift are recorded on the CRM system, and repairs that are required are reported to either the Maintenance Supervisor or the Estate Manager or the appropriate contractor in the case of lifts, entry system faults or television service, recording your actions on our CRM system.
6. To monitor CCTV coverage of the estate, react to issues and report as appropriate in the day book/CRM system including any defects with the CCTV system .Check to ensure the CCTV is recording correctly and pre-set dates and times are accurate.
7. To inspect the internal hallways of all blocks and external estate areas at least once per shift, ensure all gates, doors to blocks and garage areas are secure, the hallways are clean and tidy and all lights functioning. Record times of inspections on the CRM system and deal with appropriately, any issues found.
8. If you are the only one on duty, when on patrol, the telephone is to be diverted to your company mobile.
9. To keep the office clean and tidy at all times. All the window blinds in the office are to be open at all times during your working hours so you are clearly visible to all and that you have a clear view of all residents/guests/contractors etc entering and leaving the estate.
10. To monitor and manage the parking of vehicles in the car park. You are to take responsibility for the clear access for owners and ensuring that the rules for parking are adhered to.
11. At all times to assist the Estate Manager with attending the bank to pay in cheques and cash and taking any post to the nearest post box or post office.
12. To assist the Estate Manager with the preparation and delivery of circular letters etc.
13. To ensure that use of the computer in the office is for work purposes only and no personal use by any member of staff is permitted.
14. To deal with any lease breaches in an appropriate, polite, firm manner.
15. To carry out any other tasks as directed by the Estate manager such as ordering cleaning supplies, reading meters, etc.

Previous experience managing a team of staff in a luxury residential environment would be essential. The right candidate must speak good English, be realiable and well-presented individual with strong management and IT skills.

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