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Senior Concierge

Job Title: Senior Concierge
Contract Type: Permanent
Location: City of London, London
Salary: £25000 per annum
Start Date: ASAP
Reference: LO002433
Contact Name: James Brewer
Contact Email:
Job Published: February 20, 2015 10:40

Job Description

Our client is currently seeking a Senior Concierge to work at a luxury residential apartment development based in The City. The position will involve working a mix of days and nights on a 4 on 4 off rota.


1. To ensure security is maintained at the building. To take responsibility in a crisis, (e.g. fire, floor, intruders) and take appropriate action.
2. To ensure that sufficient cover for both cleaning and porterage or services is provided at all times, using contract staff as necessary.
3. To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work continues to reach required standard. A staffing report is to be produced monthly.
4. To ensure that all staff are familiar with the reporting and logging procedures at the building and that they follow the procedures in the building manual when recording and reporting incidents/accidents.
5. To set an example for other staff members by being courteous and helpful to all residents as well as to residents staff and guests and to contractors employed by the residents of the building.
6. To ensure that all staff are trained to be courteous, polite and positive to residents.
7. To monitor the log, kept by the staff which records the signing in and out of all contractors and service personnel in attendance at the building. Ensure that the staff issue the correct visitors permits.
8. To supervise any keys which are held in reception by the staff. Ensure that they are correctly logged in and out in accordance with the building manual.
9. To monitor the presence of workmen around the building and supervise their activities to ensure minimum disturbance to residents. Daily records to be kept and report to managing agents once a month.
10. To supervise and monitor the registered mail and deliveries logged maintained by the staff.
11. To ensure that the staff deal with all general telephone enquiries and messages logged, effectively and efficiently.
12. To deal with administrative matters relating to management of the building and staff. To work closely in co-operation with the managing agent, keeping them well informed about events and issues which affect the building. To provide a written building report to the Managing Agents every week.
13. To supervise the standard of cleaning undertaken by the porter and on-site staff to ensure the building's high standard are maintained as set out in the Cleaning and Building Manuals.
14. To be present in the staff area during designated hours (except when called away on matters relating to the building).
15. To ensure that all staff are trained to a sufficient standard in order that they can operate the CCTV system effectively.

The position requires somebody extremely organised, well-presented and confident in managing a team of concierges and cleaners. Previous experience working in luxury residential apartments or 5* hotels is essential.

The successful candidate must be able to provide two excellent references and be willing to undergo full background checks.

James Brewer
PMR Agency

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