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Resident Services Manager - Stevenage

Job Title: Resident Services Manager - Stevenage
Contract Type: Permanent
Location: Stevenage, Hertfordshire
Salary: £23000 - £25000 per annum + + bonus
Reference: BTR02_1571410148
Contact Name: James Housden
Contact Email:
Job Published: October 18, 2019 15:49

Job Description

Our client, a national operator of Build to rent schemes, is lookign to recruit a Resident Services Manager to join their team managing their Stevenage property.

Key responsibilities will include:

  • Carrying out viewings to close and generate immediate lettings on site for a healthy commission package.
  • Ensuring a warm, welcoming environment for residents and all visitors.
  • Supporting residents with any queries and directing any maintenance issues to the relevant Head Office teams.
  • Manage and host monthly resident events
  • Assist tenants moving into their apartment and complete apartment tenancy inspections and appliance inductions as needed.
  • Mail and resident parcel management
  • Reporting development maintenance issues to Head Office
  • On site contractor management
  • Day to day management of the amenity spaces including booking coordination for gym, parking, and residents' lounge.
  • Conduct weekly inspections of the communal areas of the development
  • Spot cleaning and addressing any clean up issues as they arise
  • Issuing and cancelling of door entry fobs and maintaining access control database.
  • Generate positive reviews via Google from residents

Key skills & attributes:

  • Excellent interpersonal skills.
  • Flexibility and adaptability.
  • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
  • Previous experience in residential or hospitality sectors desirable
  • Good level of computer literacy using Microsoft Word, Excel and Outlook
  • Must be pro-active and able to use initiative in order to enhance the building reputation and make the community the best available
  • Previous experience in a sales role would be advantageous