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Resident Services Manager - North Acton

INFORMATION ABOUT THIS JOB

Job Title Resident Services Manager - North Acton
Contract Type Permanent
Contract Duration
Location London, England
Salary £27000 - £30000 per annum + + bonus
Job Published 27 days ago
REF BTR01_1571401563
Contact Name James Housden
Contact Email james.housden@pmr.uk.com

Job Description

To provide on site lettings and property management services to an exciting residential development comprising 174 apartments in the heart of North Acton, London.

To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the building.

Customer Service

  • Provide first class customer service to residents
  • Dealing with all enquires and repairing issues in line with service level agreements
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • Managing the front desk and postal room

Building and Apartment Management

  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Assisting central team with legal action and insurance claims

Letting and marketing

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
  • Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Processing offers and completing offer documentation
  • Liaising with Lettings Manager and Lettings Administrator as required

Tenancy Management

  • Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
  • Completing check in and check out reports; determining deposit returns
  • Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
  • Undertaking tenancy renewals, driving rental growth

Asset Performance Management

  • Providing regular asset performance reports and attending monthly meetings with line manager
  • Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market

The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the building.

Personal Attributes

  • Strong customer service ethic / background
  • Positive, can do attitude
  • Common sense approach
  • Ability to think on their feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised, meticulous, tenacious
  • Excellent written and spoken etiquette
  • IT literate and Social media savvy
  • Strong financial management skills

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Ref: BTR01_1571401563 | Published: 18th Oct 2019

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