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Resident Services Manager - Lettings Background Required

Job Title: Resident Services Manager - Lettings Background Required
Contract Type: Permanent
Location: Guildford, Surrey
Salary: £25000 - £30000 per annum
Start Date: ASAP
Reference: LO004623_1569604253
Contact Name: Mark Allen
Contact Email:
Job Published: September 27, 2019 18:10

Job Description

Our client is seeking a Residents Service Manager to work at an exciting new build residential development based in Guildford. The shift pattern is Monday - Friday hours to be confirmed.

Main duties:
Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
Liaising with appointed letting agent(s) during initial let up period
Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
Completing all applicant vetting in line with company procedures
Processing offers and completing all tenancy documentation
Provide first class customer service to residents
Dealing with all enquires and repairing issues in line with service level agreement
Forging productive relationships with key service partners such as the estate developers, contractors and wider estate managers for the benefit of residents and seeking economies of scale for the efficient running of the building
Organising and running tenant services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
Coordinating social media activity in conjunction with in house marketing team
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained

The successful candidate:
Strong customer service ethic / background
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenaciousExcellent written and spoken etiquette
IT literate and Social media savvy
Strong financial management skills