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Resident Services Manager - Bournemouth

Job Title: Resident Services Manager - Bournemouth
Contract Type: Permanent
Location: Bournemouth, Dorset
Industry:
Salary: £27000 - £30000 per annum + + Bonus
Reference: PMR1421_1575382237
Contact Name: James Housden
Contact Email: james.housden@pmr.uk.com
Job Published: December 03, 2019 14:10

Job Description

Property Managment Recruitment are represeting a leading Build to Rent operator, who are seeking a Residents Service Managers to lead the smooth operation of their Build to Rent scheme in Bournemouth

Main duties of role

  • To provide a warm and courteous welcome to all residents and visitors.
  • To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
  • To co-ordinate day-to-day operations ensuring quality and service delivery meet and exceed resident's expectations at all times.
  • To anticipate residents' needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.
  • To maintain an awareness of cultural differences needed to meet specific requirements of residents.

Experience

  • Previous experience in residential property (student or private rental sector preferred) or a minimum of two years' experience of working in a customer service environment, or a similar hospitality industry.

People and interpersonal skills

  • Excellent communication skills and able to display sensitivity and understanding of resident's needs.
  • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
  • Must be pro-active and able to use initiative to enhance the reputation of the building.
  • Professional presentation, confident and outgoing nature.
  • Well organised, ability to problem solve and works under pressure.
  • Able to demonstrate an organised and professional approach and ability to prioritise.
  • A great team player who takes ownership and responsibility.
  • A logical thinker who is able to spot errors and resolve issues.