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Resident Services Manager

Job Title: Resident Services Manager
Contract Type: Permanent
Location: Guildford, Surrey
Salary: £25000 - £30000 per annum
Start Date: ASAP
Reference: LO004623_1569496095
Contact Name: Evie Hepburn
Contact Email:
Job Published: September 26, 2019 12:08

Job Description

Our client is seeking a Residents Service Manager to work at an exciting new build residential development based in Guildford. The shift pattern is Monday � Friday hours to be confirmed.

Main duties:
* Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
* Liaising with appointed letting agent(s) during initial let up period
* Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
* Completing all applicant vetting in line with company procedures
* Processing offers and completing all tenancy documentation
* Provide first class customer service to residents
* Dealing with all enquires and repairing issues in line with service level agreement
* Forging productive relationships with key service partners such as the estate developers, contractors and wider estate managers for the benefit of residents and seeking economies of scale for the efficient running of the building
* Organising and running tenant services via third parties and in house
* Ensuring up to date resident communication via various channels including social media
* Seeking special offers and discounts for residents from local businesses
* Creating a community feel through communication, events and innovations
* Coordinating social media activity in conjunction with in house marketing team
* To act as first point of call for residents to report maintenance issues
* Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained

The successful candidate:
* Strong customer service ethic / background
* Positive, can do attitude
* Common sense approach
* Ability to think on their feet and make considered decisions
* Outgoing, warm and friendly personality
* Organised, meticulous, tenacious
* Excellent written and spoken etiquette
* IT literate and Social media savvy
* Strong financial management skills