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Resident Services Associate - East London


Job Title Resident Services Associate - East London
Contract Type Permanent
Contract Duration
Location East London, London
Salary £24000 - £27000 per annum
Job Published 11 days ago
REF PMR1821_1596186573
Contact Name James Housden
Contact Email

Job Description

Our client is seeking a Resdient Services Associate to join their team at a brand new Build to Rent scheme launching in East London.

The successful candidate will contribute to an exceptional resident experience through the provision of first-class customer service. You will often be the main regular point of contact for the residents and therefore the expectation is that you are always polite, approachable, highly motivated and professional.

Scope of Role

  • Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
  • Conducting customers viewings and tours where required.
  • Undertaking pre-let inspections and arranging any necessary works, ensuring properties are ready for occupation
  • Dealing with the move out process, including dilapidations and returning damage deposits
  • Managing defects, repairs and warranty issues through to completion
  • Logging receipt and collection of customer parcels.
  • Key management.
  • Building security and resident administration in line with GDPR.
  • Ad-Hoc duties as and when required.

Qualification / Skills

  • A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills are desirable.
  • Awareness of H&S requirements on site.
  • Continually strives to improve knowledge, skills and abilities to produce the best results
  • Helpful, friendly personality with effective communication skills.
  • Behave in a professional, courteous and helpful manner towards colleagues and residents at all times.
  • Be a positive advocate for change, highlighting and implementing business improvement initiatives.
  • Adopt a teamwork approach.
  • A flexible approach to work.
  • Positive attitude and ability to work with little supervision.
  • Smart and presentable in appearance.
  • Continually strives to improve knowledge, skills and abilities to produce the best results.
  • Competent in Microsoft Word, Excel and Outlook.
  • Strong proven record of providing excellent customer service in a customer-facing role.
  • Previous experience in residential property management sector is desirable.
  • Knowledge of other languages may be an advantage.
  • Demonstrable ability to implement H&S on-site when required.

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Ref: PMR1821_1596186573 | Published: 31th Jul 2020


Tel:  0207 436 0360



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