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Receptionist

Job Title: Receptionist
Contract Type: Permanent
Location: Sheffield, South Yorkshire
Industry:
Salary: Up to £17000 per annum + -
Start Date: ASAP
Reference: LO003945_1528467655
Contact Name: Craig Higgs
Contact Email: craig.higgs@pmr.uk.com
Job Published: June 08, 2018 15:20

Job Description

Our client are looking for a Senior Receptionist to work on eof their office buildings in Sheffield. Working hours will be Monday - Friday 11:00am - 20:00pm.

Duties will include:

- To work closely with the Property Management team to ensure that the highest standards at the property are maintained at all times. The front of house area is kept clean, tidy and welcoming and to an exceptionally high standard.
- Maintenance of the property management database.
- Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. Uniform to be worn and kept clean and in a good condition at all time.
- To comply at all times with the concierge processes and procedures and standards of work assigned to the property.
- Establish a professional working relationship with all of the staff, tenants and contractors of the property and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors records.
- Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority. Following all visitor processes onsite specific to the tenants requests.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate concierge operations manual of reception processes and procedures both site and tenant specific.
- To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
- To deal with all tenant queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To carefully complete and record and all log reports that may be required by the employer or the management team about the receptions service.
- Maintain the helpdesk logging system for all reported building related issues.
- Research and support all projects related to improving the reception service from special events, ordering of seasonal stock and price matching projects.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- At the start of each day the reception team liaise with the night concierge on any issues from the previous evening followed by covering any notes made in the DOB book and the desk diary.
- Work closely with all cleaning, security and other contractors onsite to keep the building in a good operational manner.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

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