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Job Title: Concierge
Contract Type: Permanent
Location: London, London
Salary: £18500 per annum
Start Date: ASAP
Reference: SS002256
Contact Name: James Brewer
Contact Email:
Job Published: September 01, 2015 11:36

Job Description

Our client is currently seeking a Day Concierge to work at a luxury residential apartment development in West London. The shift pattern and hours will be Monday to Thursday from 07:00-19:00.

Job Summary:
To assume a residential on-site role and provide a point of contact for the residents and their needs. To ensure that the property is run smoothly and to provide a security presence and administration assistance where necessary. The front of house position will be predominantly situated at the main reception desk.

Working Conditions:
This is predominantly a front of desk position. The individual will be expected to be situated at the main reception desk for a majority of the working day. However, they will also be required to do errands and assist the residents where necessary.

-To provide all necessary services to the residents as per the instructions of senior management.
-To communicate efficiently with all other members of staff, the residents, guests and on-site contractors.
-Responsible for the welcoming residents and guests to the property.
-Responsible for the cleanliness and comfort of the reception area and common parts at all times.
-To respond proactively to resident requests. Always respond a timely and polite manner.
-During working hours, you will be located at the reception desk except when carrying out any required work within the building.
-You will be required to carry out a minimum of two inspections of the common areas of the building. At the end of your shift, you must ensure the property is kept clean, tidy and that all electrical/ technological appliances are in good working conditions at all times.
-While manning the main reception desk, you may be required to carry out a variety of administration and office tasks.
-At all times you are to ensure the security of the building is not jeopardised in any way.
-You are to assist residents at all times together with their guests and visitors when and where required. It should be remembered that your duty is to the residents as a whole, however please note that any assistance given to any individual should not distract from your duties required to the whole.
-To perform all necessary porter duties. These duties include, but are not limited to: carrying luggage / packages for residents, running errands #if cover available#, cleaning duties as and when required, any other physical activity as required.
-To receive and distribute all mail. All registered mail and deliveries should be logged before distribution to the individual apartments.
-Ensure that you are always courteous, polite and positive to residents, guests, suppliers and the public in general.
-To monitor all persons at the property and ensure they have a right to be present.
-To answer the telephone and deal with general enquiries. To log messages, requests & events.
-To monitor the presence of workmen working within the building and supervise their activities to ensure minimum disturbance to residents.
-Co-ordinate access and building systems from front desk suite and monitor and react to alarms as directed.
-Liaise with Emergency Services as required.

Previous experience working in luxury residential apartments would be desirable however 4/5* hotel experience would also be suitable.

The successful candidate must be able to provide excellent employer references and be willing to undergo full vetting checks.

James Brewer
0207 436 0360