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Operations Manager

Job Title: Operations Manager
Contract Type: Permanent
Location: London, England
Salary: £20000 - £25000 per annum
Start Date: asap
Reference: 00003555_1504015669
Contact Name: Katie Allen
Contact Email:
Job Published: August 29, 2017 15:07

Job Description

A young, dynamic serviced apartment company accommodating hundreds of clients each month across a property portfolio are actively looking for an Operations Associate based in London.

You will be responsible for monitoring, training and motivating the junior operations team and ensuring all daily operational goals are met. This is a rewarding and demanding role, and it is vital that you are process driven, organised, and resilient.


" Delivering excellence in customer service, and maximum client satisfaction, taking direct responsibility for the operational performance of specific buildings
" Monitoring, training and motivating the Operations Agents and Client Services Agents
" Ensuring all daily operational tasks are carried out with maximum accuracy and efficiency, planning staffing levels and vendors' schedules
" Billing clients and ensuring they pass security process, as well as resolving and/or escalating client complaints and concerns
" Carrying out thorough property inspections to ensure properties are in excellent condition, reporting faults and repairs to our maintenance team
" Set up New Employees and New Properties for systems, and coordinate fitouts
" Monitor payments made by the company to vendors and utility providers, and ensuring they have adequate stock levels in the office and at the properties


" Answering phones and emails, entering information into the database, and general administrative work
" Work closely with the maintenance team ensure all repairs are completed, and assisting in Health & Safety compliance
" Assist in recruitment initiatives, chargeback contestations and financial performance monitoring
" Work in ancillary projects as needed, related to other areas of the company (e.g. marketing)
" Resilience, common sense and the ability to problem solve
" Diligent work-ethic with a friendly, amenable, confident personality
" Excellent verbal and written communication skills in English
" Strong computer skills
" Willing to work at a young company and be involved with a broad array of different tasks.