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Night Porter

Job Title: Night Porter
Contract Type: Permanent
Location: London, London
Salary: £17000 per annum
Start Date: ASAP
Reference: LO002649
Contact Name: James Brewer
Contact Email:
Job Published: October 12, 2015 14:39

Job Description

Our client is currently seeking an experienced Night Concierge to join the team at a luxury residential apartment building in West London. Hours of work will be 11pm - 7am, Monday - Friday.

Key Responsibilities:

- To be present at the Concierge/Reception Desk to assist residents, visitors and colleagues as and when requested.
- To ensure all residents and visitors receive a warm and sincere welcome including assistance with luggage and shopping where required.
- To ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times.
- To check and screen all visitors and any contractor staff, ensuring that they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.
- To carefully control the issuing of keys to apartments.
- To maintain the security of the building at all times, e.g. carry out regular patrols of the entire building, monitoring of CCTV, dealing with any disturbances and reporting any faults and/or security breaches found to the Building Manager.
- Monitoring the telephone and Concierge email account.
- Ensure that valet parking services are provided to guests and to control parking on the forecourt and ensure the driveway is kept clear for traffic movement at all times.
- To ensure the tidiness of the forecourt, driveway, gardens and building perimeter and assist with the cleanliness of public areas outside the cleaners hours of work and to provide a rubbish collection service outside the cleaners hours of work.
- To carry out minor maintenance duties where necessary and in particular, out of normal maintenance working hours, e.g. dealing with faults, leaks and changing of light bulbs.
- To be fully conversant with the fire alarm systems and evacuation procedures. Whilst on shift, the Night Concierge is responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken.
- To comply with all relevant internal rules, policies and procedures including those relating to Health & Safety, data protection and those contained within the issued Employee Handbook.
- To be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.

The buildings is very high-end therefore previous experience in 5* hotels or prestigious luxury apartment buildings would be essential.

Candidates must be able to provide excellent references and be willing to undergo full vetting checks.

James Brewer
PMR Agency
0207 436 0360