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Night General Manager

Job Title: Night General Manager
Contract Type: Permanent
Location: London, London
Salary: £35000 - £45000 per annum
Start Date: ASAP
Reference: LO002806
Contact Name: James Brewer
Contact Email:
Job Published: February 11, 2016 10:59

Job Description

Our client is currently seeking a Resident Safety & Security Manager/Night General Manager to oversee a portfolio of high end student accommodation buildings in Central London.

Role Purpose:

Deliver the health and safety and security of customers and employees within buildings during the night time hours across the city.
Lead the concierge team in delivering operational objectives in line with the business plan and in keeping with it's mission, vision and values.


Excellence in Delivery

- Create and communicate targets for key security and operational activity, role modelling and maintaining energy and commitment within the team to achieve success.
- Produce reporting on key Safety & Security metrics to measure and monitor performance and support the development of continuous improvement.
- Recognise and reward compliance with business process and address non-compliance appropriately clarifying negative impacts.
- Prioritise operational activity balancing across conflicting objectives of individuals and teams and limitations in resources including time, people and money.

Develop & Manage Teams

- Take responsibility in developing, adapting and managing plans to successfully deliver against operational KPIs.
- Recognise and reward compliance with business process and support the General Managers in addressing non compliance appropriately clarifying negative impacts.
- Effectively manage operational team performance confidently and consistently addressing performance and behavioural issues honestly and promptly where necessary.
- Support the planning and management of resource levels including the management of shift rotas and peak operational activity to successfully deliver excellent service and effectively control costs.

Manage the Customer Experience

- Communicate effectively, whether face to face, via telephone or in writing, with customers, colleagues and stakeholders, clearly understanding and responding to their needs.
- Focus on delivering excellent customer and stakeholder experience, regularly seeking and acting on feedback.
- Provide effective monitoring and management of resident safety & security including, behaviour and disciplinary issues, maintenance and damage.
- Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures.
- Ensure compliance, security and integrity of customer data.

Essential Requirements

- 1-2 Years Experience in property/hotel management which includes the line management of a team
- Experience of managing/supervising a team across different locations and/or shift patterns
- Proven track record of performance management of a team
- Experience of using business operating systems including Microsoft Office
- Demonstrable experience of effective communication both orally and in writing
- Previous customer service experience
- Previous security/conflict management experience
- Flexibility in working hours including weekend, day and night shift working
- Live within a reasonable travel distance to properties within the City
- Ability to work in multiple locations in London

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

James Brewer
PMR Agency
0207 436 0360

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