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Night Concierge

Job Title: Night Concierge
Contract Type: Permanent
Location: West End, London
Salary: £27000 per annum
Start Date: ASAP
Reference: LO003546_1510572212
Contact Name: James Brewer
Contact Email:
Job Published: November 13, 2017 11:23

Job Description

Our client is currently seeking an experienced and well-presented Night Concierge to join the team at a luxury residential development in Marylebone. Hours of work are 19:00-07:00, working from 7pm-7am.

Key Responsibilities:

- Ensure exemplary levels of customer service during the evenings and at night for all residents and their guests, to welcome them to site and always make the site feel like their home.
- Assist with resident and client requests, delivering an excellent bespoke service and be an ambassador for the managing agents at all times.
- Conduct regular site inspections and security patrols, during the evening and at night, of the site and report any issues that arise.
- Manage and monitor contractors and building works that may be taking place and to ensure all Health and Safety measures are being adhered to at all times.
- Be responsible for the cleaning, inspection and presentation of reception area and common parts of the site, ensuring these remain immaculate at all times.
- Assist with a detailed handover at the end of each shift to ensure continuity of service at all times.
- Liaise with the Senior Night Concierge, General Manager, Site Engineer and Property Manager on any site and / or maintenance issues and follow up accordingly in a timely manner.
- Deal with reasonable requests with professionalism and patience and resolve problems that may arise.
- Effectively manage time ensuring the completion of all pre-set tasks and carry out any other duties as required.
- Wear correct uniform at all times and maintain standards of appearance, personal hygiene, behaviour and discipline.

Previous experience working in luxury residential buildings or 5* hotels is essential. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.