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Move Manager - Build to Rent

Job Title: Move Manager - Build to Rent
Contract Type: Permanent
Location: East London, London
Salary: Up to £30000 per annum
Reference: PMR1434_1576077842
Contact Name: James Housden
Contact Email:
Job Published: December 11, 2019 15:24

Job Description

Our client, one of London's most prestigious developers, is seeking a Move Manager to work within their Build to rent portfolio for a 12 month FTC. As a Move Manager, you will become an important part of the team. Reporting directly to the Head of Lettings, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service.

Main Responsibilities

  • Liaise with Negotiators and Tenancy Manager/Administrator during tenancy progression process
  • Book inventories for all new tenancies
  • Test smoke alarms on the first day of tenancy and enter evidence on the system
  • Ensure apartments are in suitable condition for viewings each day
  • Apartment check prior to occupation
  • Organisation and purchase of any additional items furniture packs or special requests made by residents or Tenancy Management.
  • Send welcome documentation to residents including inventory for signature
  • Follow up any un-returned signed inventories
  • Conduct follow up calls with residents at agreed timescales throughout the tenancy
  • Book checkouts upon notification by Tenancy Management

Person Specification:

  • Previous experience in residential property (privately rented preferred) or hospitality sectors
  • Excellent communication and interpersonal skills displaying an understanding of residents needs
  • Good level of computer literacy using Microsoft Word, Excel and Outlook
  • High standard of written and spoken English, additional language skills are of benefit
  • Level 3 ARLA Qualification desirable but not essential
  • An understanding of the Build to Rent market
  • Self-motivated
  • Exceptional customer service
  • Flexibility and adaptability
  • A sense of humour and plenty of energy and enthusiasm
  • Problem-solving, well organised and ability to work well under pressure
  • Well-groomed and of smart appearance