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Lettings and Property Manager

INFORMATION ABOUT THIS JOB

Job Title Lettings and Property Manager
Contract Type Permanent
Contract Duration
Location Canterbury, Kent
Salary Competitive Salary
Job Published about 1 month ago
REF 43464754743_1597230997
Contact Name Vanessa Arger
Contact Email vanessa.arger@pmr.uk.com

Job Description

PMR are thrilled to be partnering with Homes for Students in recruiting for a Lettings & Property Manager to work in their development in Canterbury.

Purpose of the role:

To lead the and drive the performance of the property KPI's whilst delivering an outstanding student experience. The Lettings & Property Manager will be responsible for implementing best practice through strong leadership, as well as driving a high quality customer service, sales, maintenance and housekeeping provision. The Property Manager will ensure that the safety and welfare of the students is always paramount.

Major Duties:

* Responsible for driving sales & viewings, working closely with the central sales team to highlight and maximise opportunities.

* Liaison with the students on a day to day basis, being the point to interface with relating to open days, intake and departures, student wellbeing and behaviour, events management, damage recharges, monthly reporting and attendance at monthly meetings where notified by the AM/RM.

* Responsible for organising and managing the check in, check out and room turnaround process.

* Responsible for managing complaints and flat disputes, ensuring the satisfactory resolution and that the outcome is reported to management where necessary.

* Responsible for the management of all Property customer-related and operational issues.

* Responsible for adopting all Homes for Students policies, processes and procedures along with adhering to Health & Safety legislation.

* Take ownership of resolving and supporting with any incidents or accidents which occur out of hours.

* Responsible for ensuring the property is compliant with legislation and risks are appropriately identified and managed.

* Responsible for the implementation and measurement of customer experience within the Property which is monitored through internal and external student surveys.

* Responsible for undertaking Property audits on a regular basis ensuring that safe working practices are in place and contracted services are being delivered to a high quality.

* Ensuring that the property is adequately and appropriately resourced and that the workload is allocated accordingly.

* Liaison with Homes for Students central support team and management.

* Overall accountability for property performance against KPIs, including customer satisfaction, compliance & financial information.

* Undertake monthly property KPI and financial reporting, ensuring set deadlines are met.

  • Instigate new initiatives in conjunction with the University or College relating to student experience or property efficiency, such as, energy saving awareness.
  • Create and maintain effective working relationships with key client, University, College and local contact personnel.
  • Implement and manage service or performance improvements and customer satisfaction.
  • Work collaboratively with the wider property management team to share best practice.
  • Hold regular 1-1's with direct reports and set SMART, stretching and realistic objectives.
  • To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately.

In order for Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.

Person Specification

Criteria

Essential/ Desirable

* CV/Interview/Test

Previous management experience within a similar role or environment.

Essential

CV/Interview

Demonstrable experience of working independently, having the confidence to take ownership and use initiative with decision making.

Essential

CV/Interview

The ability to understand Homes for Students needs and objectives and to devise and implement operational plans which deliver these.

Essential

CV/Interview

Experience of Microsoft Office software, financial computer systems and databases.

Essential

CV/Test

The ability to present and analyse information in an accurate, professional and appropriate format.

Essential

CV/Test

Able to work in a team and enthuse and motivate others, achieving results through others, without necessarily using line management authority.

Essential

Interview

Excellent communication and interpersonal skills, with the ability to deal with a wide range of people.

Essential

CV/Interview

The ability to take an innovate approach in identifying and analysing issues and developing effective solutions to problems and challenges.

Essential

Interview

The ability to maintain strict confidentiality in relation to information, conversations and data

Essential

Interview

Knowledge of Facilities Management and Health and Safety requirements/legislation

Desirable

CV/Interview


  • CV - assessed against curriculum vitae and letter of support. Normally used to evaluate factual evidence eg award of a qualification or previous role experience. Will be "scored" as part of the shortlisting process.
  • Interview - assessed during the interview process by either competency based interview questions, scenario questions or presentation etc.
  • Test - assessed during the interview process via a test of experience or skill.

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Ref: 43464754743_1597230997 | Published: 12th Aug 2020

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