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House Manager

Job Title: House Manager
Contract Type: Permanent
Location: London, London
Salary: £28000 - £32000 per annum
Reference: LO002988
Contact Name: Evie Hepburn
Contact Email:
Job Published: July 21, 2016 11:29

Job Description

Our client are currently seeking a House Manager to manage their building in Central London.


Monday- Friday 8-5pm.

1. Organise shift rotas, overtime, holiday allowance for all members of staff employed by the Managing Agents.

2. Generally supervise all members of staff and deal with any problems that they may have with their work, referring to Managing Agents where necessary.

3. Provide overtime' and other information relating to salaries to the Managing Agents as required.

4. Ensuring there is the correct number of staff on duty at all times, and organising 'overtime' or temporary porters to cover during periods of annual leave or sickness.

5. Recording information and keeping organised and up-to-date records of paperwork relating to the management of the building. Examples include, updating O&M files, porter's manuals, contractor's information, staff sickness/holiday/overtime records, test certificates and so on.

6. Being the general 'eyes and ears' for the Managing Agents, and ensuring the property Manager is kept up-to-date (by telephone, email and regular on-site meetings) with relevant information. Examples include complaints from residents/lessees, staff disputes, health & safety concerns, licences to alter, problems with contractors and so on.

7. Ensuring that all instructions from the Managing Agents are carried out.

8. Generally managing all the other on-site staff and keeping them up-to-date with all new
procedures, policies and house rules.

9. Responsible for keeping the building and estate in recommendations from the Health & Safety report (with good order and implementing the assistance of the Managing Agents).

10. Reporting any items for repair to the Managing Agents and organising emergency repairs when necessary.

11. During major works, acting as the point of contact for the contractors, surveyors and recording any comments from lessees. Also, attending site meetings and actioning all reasonable requests from the Managing Agents or supervising surveyor.

12. Full patrol of the building each day to check everything is in order (including checking the light wells for rubbish, cigarette ends etc.)

13. Ensure that residents have a peaceful enjoyment of their flat and that all lessees and residents abide by the terms and conditions of their lease

14. Quarterly reading of utility meters, and notifying suppliers of meter readings

15. Supervising regular maintenance contractors (cleaning, fire alarm, CCTV etc.) and ensuring work is carried out to a high standard and to the specification and frequency as set out in the contract.

16. Ensuring the building is kept secure and (if necessary) challenging people in the building if they are suspected of being an intruder Introducing yourself to all new residents (new
owners and tenants) and explaining the House Rules, showing them how the boiler and air conditioning works and generally welcoming them to the building and answering any other queries they may have.

17. Maintaining records held at the desk, including a full list of contact details for all flat owners and tenants

18. Attending Residents Association meetings when required (they are held on a quarterly basis in the evening)

19. Liaison with the Head Lessee, managers of neighbouring commercial units and so on.

20. Ensuring that the cleaning duties are carried out according to the cleaning specification.

21. Ensuring Porters and agency staff generally out their duties in accordance with their Job Descriptions.

22. Attending regular meetings with a representative from the company supplying night-time
agency staff.

23. Attending site meetings during 'major work' contracts.

24. Hand-delivering post and newspapers to any residents who would prefer to have their post taken to their flat, instead of being left at the post boxes by the reception desk.

25. Putting any items of dry-cleaning etc. inside flats for re