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Head Porter/Concierge

Job Title: Head Porter/Concierge
Contract Type: Permanent
Location: North West London, London
Salary: £25000 - £28000 per annum
Start Date: ASAP
Reference: LO002462
Contact Name: James Brewer
Contact Email:
Job Published: April 01, 2015 12:12

Job Description

Our client is currently seeking an experience Head Porter/Concierge to work at a luxury residential apartment building in North West London.


1. To ensure security is maintained at the building. To take responsibility in a crisis, (e.g. fire, floor, intruders) and take appropriate action.
2. To ensure that sufficient cover for both cleaning and porterage or services is provided at all times, using contract staff as necessary.
3. To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work continues to reach required standard. A staffing report is to be produced monthly.
4. To ensure that all staff are familiar with the reporting and logging procedures at the building and that they follow the procedures in the building manual when recording and reporting incidents/accidents.
5. To set an example for other staff members by being courteous and helpful to all residents as well as to residents staff and guests and to contractors employed by the residents of the building.
6. To ensure that all staff are trained to be courteous, polite and positive to residents.
7. To monitor the log, kept by the staff which records the signing in and out of all contractors and service personnel in attendance at the building. Ensure that the staff issue the correct visitors permits.
8. To supervise any keys which are held in reception by the staff. Ensure that they are correctly logged in and out in accordance with the building manual.
9. To monitor the presence of workmen around the building and supervise their activities to ensure minimum disturbance to residents. Daily records to be kept and report to managing agents once a month.
10. To supervise and monitor the registered mail and deliveries logged maintained by the staff.

Previous experience supervising a team of porters within a residential environment is essential.

All candidates must be able to provide excellent employer references and be willing to undergo full vetting checks.

James Brewer
PMR Agency
0207 436 0360

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