Our client is currently seeking a Head Concierge/Porter to oversee the day to day smooth running of a high end block of residential apartments in South West London. The shift pattern is as follows: Mon - 15:00-23:00, Tue - OFF, Wed - 07:00-15:00, Thu - 07:00-19:00, Fri - 15:00-23:00, Sat - OFF, Sun - 07:00-19:00.
o To ensure that the building is running smoothly 24/7
o To provide a prompt, courteous and efficient service to residents, whilst maintaining a high level of security throughout the building and its perimeters.
o To lead and direct the team of concierge staff by example
o Supervise contractors and ensure that works are carried out to a high standard
o Liaise with managing agents and residents committee
o Ensure that an excellent front of house service is provided to residents and guests
o Prepare staff rotas and deal with any staffing issues.
o To handle and program key fobs.
o To ensure health and safety procedures are adhered to at all times.
o To carry out regular site walks and address any actions required in a timely manner.
o Deal with any queries or issues from residents in a prompt and courteous manner.
o Honest and Reliable
o Driven and Self Motivated
o Well Presented and Well Mannered
o Confident and Diplomatic
o Team Player
o Works well under pressure
o Excellent communication and customer service skills
Candidates with previous experience working in luxury apartments would be desirable. The successful candidate must be able to provide excellent employer references and be willing to undergo full vetting checks.