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Head Concierge - Marylebone, London W1

Job Title: Head Concierge - Marylebone, London W1
Contract Type: Permanent
Location: West End, London
Salary: £30000 - £33000 per annum + bonus
Start Date: ASAP
Reference: LO004654_1571733899
Contact Name: Shannon Baxter
Contact Email:
Job Published: October 22, 2019 09:44

Job Description

Super-prime development in the heart of Marylebone, London looking for a Head Concierge.

Working hours:
Monday - Friday; 9am - 6pm

The Head Concierge will supervise the Concierge Team Members and will be responsible for the delivery of excellent customer service to the residents and visitors.

Job Requirements
- To act as line manager for the Concierge Team Members, and provide continuous training and support to the concierge team.
- To ensure the Concierge Team Members have a comprehensive understanding of the SOP manual and that they act in accordance with its policies and procedures, ensuring the manual is regularly reviewed and kept up-to-date.
- To ensure that all Concierge Team Members are fully conversant with the health & safety, fire, and emergency procedures.
- To ensure that all residents and visitors are greeted promptly and courteously, in a warm and friendly manner.
- To ensure that all reception and common parts areas are immaculate at all times, including outside of the main entrance.
- To ensure that all Concierge staff are impeccably dressed at all times, as per company grooming standards.
- To ensure the privacy and confidentiality of residents, their guests and visitors.
- To ensure that all Concierge Team Members are fully briefed on daily activities (E.g. deliveries), residents moving in/out, residents' arrivals/departures, viewings, contractors, etc.
- To work collaboratively with the Property Manager.
- To supervise contractors and service partners working on-site ensuring third parties adhere to the House Rules.
- To carry out recorded systematic checks of all reception and common parts areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay and, where appropriate, organise maintenance work and repairs.
- To ensure the client is regularly updated on the progress of any ongoing projects, and building issues.
- To be readily available at all times to deal with problems or complaints.
- To ensure that luggage, groceries, packages, parcels and newspapers are delivered to and collected from apartments without delay.
- To ensure that enquiries, messages, theatre bookings, errands requests etc. are dealt with promptly, courteously and efficiently.
- To ensure that incoming and outgoing telephone calls are handled promptly and courteously, following company standards.
- To deliver the highest standards of security for the development and report any security concerns and breaches of security to the senior management or the relevant authorities.
- To ensure accurate and timely submission of all reports and administrative work.

Experience Requirements
- Previous experience in a similar position within a residential and/ or 5* hotel.
- Excellent leadership skills, inter-personal and communication skills.
- A passion for delivering exceptional levels of customer service.
- Must be assertive, show initiative and have a very keen eye for detail.
- Efficient in multi-tasking in high pressure environments.
- Excellent grooming standards.

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