PMR are looking for an exceptional Head Concierge for a luxury residential development situated in Central London. As Head Concierge, you will supervise the Concierge Team Members and will be responsible for the delivery of excellent customer service to the residents and visitors.
Your main duties will include:
-To act as line manager for the Concierge Team Members, and provide continual training and support to concierge team.
-To ensure that all Concierge Team Members are fully conversant with health & safety, fire, and emergency procedures.
-To ensure the privacy and confidentiality of residents, their guests and visitors.
-To work collaboratively with the Property Manager.
-To supervise contractors and service partners working on-site ensuring third parties adhere to the House Rules.
-To carry out recorded systematic checks of all reception and common parts areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay and, where appropriate, organise maintenance work and repairs.
-To ensure the client is regularly updated on the progress of any ongoing projects, and building issues.
-To circulate regularly throughout all reception and common parts areas, maintaining a high profile with residents and staff.
-To be readily available at all times to deal with problems or complaints.
-To deliver the highest standards of security for the development and report any security concerns and breaches of security to the senior management or the relevant authorities.
-To ensure accurate and timely submission of all reports and administrative work.
The ideal Head Concierge will have:
-Previous experience in a senior position within luxury residential property sector is essential.
-Excellent leadership skills, inter-personal and communication skills.
-A passion for delivering exceptional levels of customer service.
-A passion for learning and developing knowledge of the sophisticated mechanical & electrical systems on-site.
-Must be assertive, show initiative and have a very keen eye for detail.
-Efficient in multi-tasking in high pressure environments.
-Excellent grooming standards.
If you have the experience required and are looking to work in a growing sector, with the real potential for further career growth and development, please apply now.