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Head Concierge - 5* Star Residential

Job Title: Head Concierge - 5* Star Residential
Contract Type: Permanent
Location: West End, London
Salary: £27000 - £30000 per annum
Start Date: September 2018
Reference: LO004092_1534350463
Contact Name: Mark Allen
Contact Email:
Job Published: August 15, 2018 17:27

Job Description

Our client are currently seeking a new Head Concierge for a luxury residential block in the West End.

Shift Pattern is Monday to Friday but must be willing to work flexible 8 hour shifts between 08.00am - 20.00pm - 40 hours per week.


To recruit all Front of House staff, Concierge and Doormen/Porters.
To act as line manager for the Front of House staff.
To ensure that all Front of House areas are immaculate at all times, including outside of the main entrance and storage rooms.
To ensure that all Front of House staff are impeccably dressed at all times, as per company grooming standards.
To ensure that all Front of House Staff are fully conversant with the health & safety, fire procedures.
To ensure that all residents and visitors are greeted promptly and courteously, in a warm and friendly manner.
To ensure the privacy and confidentiality of residents, their guests and visitors.
To ensure that all Front of House staff are fully briefed on daily activities (E.g. Deliveries), residents moving in/out, residents arrivals/departures, viewings, contractors, VIPs highlighted by the client, etc.
To circulate regularly throughout all Front of House areas, maintaining a high profile with residents and staff.
To be readily available at all times to deal with problems or complaints.
To ensure effective liaison between front office personnel with other departments (e.g. Yardmen / Handymen) and the senior management.
To ensure that luggage, groceries, packages, parcels and newspapers are delivered to and collected from apartments without delay.
To ensure that a parcel/delivery system is implemented that will serve to ensure secure and prompt delivery.
To ensure that enquiries, messages, theatre bookings, errands requests etc. are dealt with courteously and efficiently.
To ensure that incoming and outgoing telephone calls are handled promptly and courteously, following company standards.
To ensure maximum security of the development and report any breach of security to the senior management or the relevant authorities.
To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
To ensure that the main entrance is easily accessible to cars and taxis at all times.
To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
To ensure accurate and timely submission of all reports and administrative work.

Candidates must be able to provide excellent references and be willing to undertake full vetting checks.

Experience in a senior position working within the residential property sector is a neccessity.