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Head Concierge

Job Title: Head Concierge
Contract Type: Permanent
Location: South East London, London
Salary: £30000 - £35000 per annum
Reference: H-C-SE1_1567691815
Contact Name: Georgia Gartland
Contact Email:
Job Published: September 05, 2019 14:56

Job Description

Our Client manages a luxury residential scheme in South East London and is currently seeking a Head Concierge to join the team.

Hours of work are: Monday - Friday 09:00am - 17:00pm excluding bank holidays, and salary ranges between £30,000 - £35,000 depending on experience.

Head concierge role:

The main purpose for the Head concierge is to be an effective and assuring presence to deal with the varied requirements of the residents with large emphasis on customer service.

To assist and lead by example the smooth running of the concierge desk and all concierge operations. The include but are not limited to;

- Answering communication received (phone, email)
- Post Duties
- Key logging and management
- Overseeing procedures and software relating to the concierge role
- Rota/cover management
- Assisting with staff management, training and protocol
- Heading up Customer Service and Social Sustainability
- Any other such projects and items as required by the Estate Manager

Based mostly Front of House with a heavy emphasis resident interaction & wellbeing.

To intercept and be first port of call for complaints relating to the staffing and communication to the residents.

Lead Social Sustainability program

Experience is required, preference for working within the hotel/service industry with a big emphasis on providing a 5* service. Clear voice, calm and assuring presence and someone who can lead by example throughout a varied and changeable day to day role.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

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