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Head Concierge

Job Title: Head Concierge
Contract Type: Permanent
Location: City of London, London
Salary: £25000 - £30000 per annum
Start Date: asap
Reference: LO004236_1541510387
Contact Name: Craig Higgs
Contact Email:
Job Published: November 06, 2018 13:19

Job Description

Our client is looking for a Head Concierge to work at a luxury residential block based close by to Angel tube station.

Working hours would be Monday - Friday 08.00 -17:00

To act as line manager for the Front of House staff.
To ensure that all Front of House areas are immaculate at all times, including outside of the main entrance and storage rooms.
To ensure that all Front of House staff are impeccably dressed at all times, as per company grooming standards.
To ensure that all Front of House Staff are fully conversant with the health & safety, fire procedures.
To ensure that all residents and visitors are greeted promptly and courteously, in a warm and friendly manner.
To ensure the privacy and confidentiality of residents, their guests and visitors.
To ensure that all Front of House staff are fully briefed on daily activities (E.g. Deliveries), residents moving in/out, residents arrivals/departures, viewings, contractors, VIPs highlighted by the client, etc.
To circulate regularly throughout all Front of House areas, maintaining a high profile with residents and staff.
To be readily available at all times to deal with problems or complaints.
To ensure effective liaison between front office personnel with other departments (e.g. Yardmen / Handymen) and the senior management.
To ensure that luggage, groceries, packages, parcels and newspapers are delivered to and collected from apartments without delay.
To ensure that a parcel/delivery system is implemented that will serve to ensure secure and prompt delivery.
To ensure that enquiries, messages, theatre bookings, errands requests etc. are dealt with courteously and efficiently.
To ensure that incoming and outgoing telephone calls are handled promptly and courteously, following company standards.
To ensure maximum security of the development and report any breach of security to the senior management or the relevant authorities.
To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
To ensure that the main entrance is easily accessible to cars and taxis at all times.
To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
To ensure accurate and timely submission of all reports and administrative work.

Candidates must be able to provide excellent references and be willing to undertake full vetting checks.

Experience in a senior position working within the residential property sector or 4/5* Hotels is a necessity.

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