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Estate Manager - Luxury Residential Apartments

INFORMATION ABOUT THIS JOB

Job Title Estate Manager - Luxury Residential Apartments
Contract Type Permanent
Contract Duration
Location South West London, London
Salary £42000 - £46000 per annum
Job Published 17 days ago
REF MP02198488_1605108525
Contact Name Millie Pethybridge
Contact Email millie.pethybridge@pmr.uk.com

Job Description

Our client is a well established managing agent who are actively seeking an experienced Estate Manager to work at a large residential scheme based in South West London.

Candidates will ideally have minimum 5 years experience working within residential management, and must have previous experience managing on-site staff.

Hours: Monday to Friday, 9am to 5pm

Salary: £42,000 to £46,000 per annum

Duties include but not limited to:

  • Delivering effective service levels, and acting as representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
  • To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate.
  • Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
  • Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
  • Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
  • Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
  • Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
  • Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
  • Oversee a team of up to 10 on-site staff, managing rotas & annual leave.
  • Support with the monitoring and supervision of contractors, carrying out works on and around the development.
  • Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame.
  • Ensuring reactive/planned works are conducted to a high quality.
  • To ensure all irregular incidents are investigated and reported to the development manager.
  • To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
  • Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Please apply with a copy of your CV, candidates must be able to provide 2 professional references and undergo relevant vetting checks.

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Ref: MP02198488_1605108525 | Published: 11th Nov 2020

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