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Estate Manager

Job Title: Estate Manager
Contract Type: Permanent
Location: South West London, London
Salary: £40000 - £45000 per annum
Start Date: ASAP
Reference: LO003137
Contact Name: James Brewer
Contact Email:
Job Published: March 16, 2017 11:35

Job Description

Our client is currently seeking an Estate Manager to oversee the day to day running of a large residential apartment development in South West London.

This role is based at the site office in South West London, managing designated site staff but with some lone working supported by a head office team and reporting to the Portfolio Manager. You will be managing a portfolio of approximately 700 properties, including non-residential units, AST's and leasehold.

Key duties and responsibilities:

- Promote a neighbourly and community atmosphere.
- Meet and interact with residents in a customer friendly and professional manner.
- Liaison with head office based teams and the client as required.
- Ensure reasonable resident issues and service requests are addressed promptly and in line with company response times.
- Reporting to Senior Management and the Client on the facilities and block management aspect of the portfolio as and when required.
- Develop annual service charge budgets and oversee ground rent and service charges including interim and final invoicing and collection.
- To identify incidents and maintenance issues and direct action where appropriate.
- To ensure health and safety guidelines are adhered to and all risks to visitors, staff and residents are removed or reported.
- To carry out block, works and inspections (sometimes off site).
- Organising and supervising repair, maintenance and, if required, improvement works under existing contracts or arrangements.
- Appointing and managing caretakers and contractors as required to provide or perform services on behalf of the freeholder and/or tenants.
- Monitoring the performance of caretakers and contractors generally to assure value for money and quality of service.
- Ensuring that the company service complies with all statutory and regulation provisions and requirements including Health & Safety.
- Establishing and maintaining a good working relationship with third party suppliers (such as contractors and agents)
- Attending meetings as may be required from time to time in fulfilment of the managing agent's service obligations, including Residents Management Meetings out of hours as may be required from time to time.
- Approve for payment invoices and ensure that no financial liabilities are committed without adequate funding available.
- Reading all leases and other documents to understand fully the covenants and obligations required to be performed on behalf of clients, including the management of breaches of covenant.
- Complying with Statutory provisions in relation to any proposed works or expenditure
- Attending Court and such Tribunals as may from time to time be required to give evidence in support of the client's position.
- Managing all requests for Landlord's consent and all correspondence generated by the managing agent's service provision.
- Ensuring at month end that relevant financial data is recorded to enable accurate financial reporting to the client, and that year end accounts are issued to leaseholders within statutory timeframes.
- Managing enquiries from lessees and their Solicitors
- Managing insurance claims via brokers and/or loss adjusters

Person Specification:

Qualifications and Knowledge:


- Knowledge relevant to the role description



Work Experience:

- Minimum of 2 years estate management experience.
- Minimum of 12 months property management experience within a team environment.
- Experience within the rented housing sector.
- Experience of Service Charge budget management.

Skills and Abilities:

- Articulate in both written and verbal communication
- Numerate with good IT skills
- Able to work on own initiative and prioritise
- Decision making

Personal Attributes:

- To be personable in a team environment
- To be self motivated
- To need minimum supervision