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Estate Administrator

Job Title: Estate Administrator
Contract Type: Permanent
Location: West London, London
Salary: £21315 per annum
Start Date: ASAP
Reference: LO003031
Contact Name: Mark Allen
Contact Email:
Job Published: August 02, 2016 14:00

Job Description

Our client are currently recruiting for an Estates Administrator for a large residential scheme in Brentford.

The Estate Administrator role will report directly to the Development Manager but will be expected to follow the procedures defines by the Estates Team and meet key performance indicators defined by the Company.


To act as first point of contact for estate/resident telephone enquiries and ensure all administration in relation to such enquiries is resolved.

To act as front of house for the Estate Office, ensuring that all contractors working on site are signed in, issued with permits to work, signing in and out of keys and access fobs as appropriate.
To act as the first point of contact for tenant's repairs, reporting to the Development Manager/Property Manager where necessary and adopting agreed procedures.

To check the quality of repairs carried out on site where requested by the Development Manager.

To assist as necessary with customers and employees who report Accidents and ensuring these are escalated to management/the appropriate authority

Issue appropriate work permits to contractors.

Accurate recording and updates on Propman of new and amended information as and when received.

Issue parking permits to residents and update electronic records accordingly.

Greet all visitors to the estate office and assist them with their queries in the first instance.

Answer the intercom system operating door and bollard entry

To assist the Development Manager in ensuring that on site communication with tenants is regularly updated as required.

The hours of work will be Monday-Friday 8am-5pm with occasional late nights (one or t wo a month where they would start at 12pm and finish at 8pm)