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Development Manager

INFORMATION ABOUT THIS JOB

Job Title Development Manager
Contract Type Permanent
Contract Duration
Location Newport, Wales
Salary £30000 - £35000 per annum
Job Published 12 days ago
REF EMEHW01_1605549095
Contact Name Evie Hepburn
Contact Email evie.hepburn@pmr.uk.com

Job Description

Our client is seeking an experienced Development Manager to oversee the day to day management at a residential development based in Newport.

  • Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
  • Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for the residents.
  • Being passionate about delivering consistently high standards of customer service, ensuring the development is well maintained and demonstrate full compliance with their own policies procedures and internal performance measures.
  • Delivering effective service levels, and acting as the MA's representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
  • Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
  • Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
  • Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
  • Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
  • Support with the monitoring and supervision of contractors, carrying out works on and around the development.

The person:

Experience of managing people/teams and delivering an exceptional customer service.

Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.

Able to work with autonomy and as part of a wider team.

Efficient in maintaining administration and record keeping electronically.

Demonstrable ability dealing with problems and challenges effectively.

Please apply with a copy of your CV, candidates must be able to provide 2 professional references and undergo relevant vetting checks.

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Ref: EMEHW01_1605549095 | Published: 16th Nov 2020

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