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Deputy Head Porter

INFORMATION ABOUT THIS JOB

Job Title Deputy Head Porter
Contract Type Permanent
Contract Duration
Location South West London, London
Salary Up to £23478 per annum
Job Published 17 days ago
REF 0810DHP_1602164927
Contact Name Georgia Gartland
Contact Email georgia.gartland@pmr.uk.com

Job Description

Our Client are seeking a Deputy Head Porter to join their team at a residential development based in South West London.

Working 6 days on 2 days off with the hours of 3pm - 11pm.

The main purpose for the Deputy Head Porter is to be an effective and assuring presence to deal with the varied requirements of the residents with large emphasis on customer service. They include but are not limited to;

- Answering communication received (phone, email)
- Post Duties
- Key logging and management
- Overseeing procedures and software relating to the porter role
- Rota/cover management
- Assisting with staff management, training and protocol
- Heading up Customer Service
- Any other such projects and items as required by the Property Manager
- Based mostly Front of House with a heavy emphasis resident interaction & wellbeing.
- To intercept and be first port of call for complaints relating to the staffing and communication to the residents.

Experience is required, preference for working within the residential industry with a big emphasis on providing a 5* service. Clear voice, calm and assuring presence and someone who can lead by example throughout a varied and changeable day to day role.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

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Ref: 0810DHP_1602164927 | Published: 08th Oct 2020

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Email: info@pmr.uk.com

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