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Day Concierge - St James's Park, SW1

Job Title: Day Concierge - St James's Park, SW1
Contract Type: Permanent
Location: West End, London
Salary: Up to £25000 per annum
Start Date: Monday 8th April 2019
Reference: LO004384_1553524342
Contact Name: Shannon Baxter
Contact Email:
Job Published: March 25, 2019 14:32

Job Description

Located in Westminster, our client's scheme is a high-end residential development next to St. James' Park where we are currently looking for an excellent Day Concierge to join the current team.

Hours of Work:
4 on, 4 off from 8am - 8pm

Main Duties:
- To be present at the Concierge/Reception Desk to assist residents, visitors and colleagues as and when requested
- Ensuring the smooth running of the building
- To ensure all residents and visitors receive a warm and sincere welcome including assistance with luggage and shopping where required, calling lifts, hailing taxis and opening doors
- To ensure that the highest levels of customer care and service are maintained at all times
- Deal effectively with complaints, take the correct action and remain courteous at all times
- To check and screen all visitors and any contractor staff, ensuring that they have permission to be present in the building
- Report any suspicious/unusual behaviour, calling the police if necessary
- To carefully control the issuing of keys to apartments
- To maintain the security of the building at all times, e.g. carry out regular patrols of the entire building, monitoring of CCTV, dealing with any disturbances and reporting any faults and/or security breaches found to the Building Manager
- Monitoring the telephone and Concierge email account
- To ensure the tidiness of the communal areas, forecourt, driveway and building perimeter
- To be fully conversant with the fire alarm systems and evacuation procedures
- To comply with all relevant internal rules, policies and procedures including those relating to Health & Safety, data protection and those contained within the issued Employee Handbook
- To be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events
- Involvement in marketing and sales process of flats

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks

The successful candidate will also have previous experience working in luxury residential apartments or 4/5* hotels

This is a temporary to permanent role with an anticipated start date of Monday 8th April 2019.