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Day concierge for apartment block in Bayswater, W2

Job Title: Day concierge for apartment block in Bayswater, W2
Contract Type: Permanent
Location: West London, London
Salary: Up to £22500 per annum + Uniform provided
Start Date: ASAP
Reference: LO004328_1553171899
Contact Name: Shannon Baxter
Contact Email:
Job Published: March 21, 2019 12:38

Job Description

Our client is seeking a Day Concierge to join the team at a high end residential building in Bayswater, W2

Hours of Work:
Monday to Friday, 8am to 5pm

Main Duties:
- To be present at the Concierge/Reception Desk to assist residents, visitors and colleagues as and when requested
- Ensuring the smooth running of the building
- To ensure all residents and visitors receive a warm and sincere welcome including assistance with luggage and shopping where required, calling lifts, hailing taxis and opening doors
- To ensure that the highest levels of customer care and service are maintained at all times
- Deal effectively with complaints, take the correct action and remain courteous at all times
- To check and screen all visitors and any contractor staff, ensuring that they have permission to be present in the building
- Report any suspicious/unusual behaviour, calling the police if necessary
- To carefully control the issuing of keys to apartments
- To maintain the security of the building at all times, e.g. carry out regular patrols of the entire building, monitoring of CCTV, dealing with any disturbances and reporting any faults and/or security breaches found to the Building Manager
- Monitoring the telephone and Concierge email account
- To ensure the tidiness of the communal areas, forecourt, driveway and building perimeter
- To be fully conversant with the fire alarm systems and evacuation procedures
- To comply with all relevant internal rules, policies and procedures including those relating to Health & Safety, data protection and those contained within the issued Employee Handbook
- To be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events
- Maintain a clean and smart appearance at all times, wearing the provided uniform

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks

The successful candidate will also have previous experience working in luxury residential apartments or 4/5* hotels