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Concierge/Traffic Officer - Battersea Park, London SW11

Job Title: Concierge/Traffic Officer - Battersea Park, London SW11
Contract Type: Permanent
Location: Battersea, London
Salary: Up to £22000 per annum
Start Date: ASAP
Reference: LO004555_1565962576
Contact Name: Shannon Baxter
Contact Email:
Job Published: August 16, 2019 14:36

Job Description

Our client are looking for a Concierge/Estate Traffic Officer to work at a luxury block based in South West London.

Working hours will be Monday - Friday from 8:30am - 5:30pm.

Duties will include:

1. Actively check all vehicles and monitor security access to the development
2. Acting as a first point of contact for all queries from residents, contractors, letting agents and visitors coming onto the site
3. Directing all vehicles to the right location on site and issuing visitor parking permits
4. Monitoring and enforcing the loading bay bookings
5. Co-ordinating moving in process for other block
6. Ensuring the provision of excellent customer service at all times
7. Building strong working relations with residents, visitors, external contractors & personnel of developer.l
8. Ensuring the highest levels of on-site safety and security
9. Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
10. Manage on site booking requirements for key access areas, in and around the development.
11. To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
12. Manage and administer customer deliveries and returns, via development systems and protocol.
13. Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
14. To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
15. Provide regular communication to customers with initial queries to resolution.
16. Monitor the CCTV cameras / security access to review and track security concerns

Experience working in luxury residential apartments is essential. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

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