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Concierge/ Receptionist

Job Title: Concierge/ Receptionist
Contract Type: Permanent
Location: Hatfield, Hertfordshire
Salary: £18000 - £22000 per annum + 10% annual company bonus scheme
Start Date: ASAP
Reference: MIL0201_1575472462
Contact Name: Millie Pethybridge
Contact Email:
Job Published: December 04, 2019 15:14

Job Description

Our client is an exciting, disruptive brand in the student accommodation sector, who create market-leading properties that provide students with an exceptional lifestyle.

Reporting to the Front of House Supervisor, you will be part of a Concierge team and will be responsible for delivering outstanding customer experience as well as to assist with the mobilisation and operation of a new purpose-built student accomodation site.

You will have a flair for service, determined to go the extra mile, and full of personality in order to deliverer sales successfully.

Duties of the role:

  • Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
  • Supports the creation of a positive, memorable experience for residents.
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with the complaints procedure.
  • Conduct viewings and deliver sales targets.
  • Supports events and activities within the community.
  • Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
  • Carries out sales and leasing activities including viewings, following up on enquiries and sales conversion.
  • Assists with summer community preparations, including move-in and move-out processes.

Key Attributes:

  • Excellent customer service skills and significant experience in a customer facing service delivery role.
  • Strong relationship building and influencing skills.
  • Culturally aware with the ability to adapt style and communications to suit audience.
  • Friendly and approachable.
  • Proactive with a can-do attitude.
  • Good team player.
  • Ability to act autonomously, taking decisions and/or action when required.
  • Excellent verbal and written communication skills.

Hours of Work:

40 hours per week - 5 days out of 7 in different shifts according to the business needs, includes rotational weekends.

Shifts between 7.30 and 23.00.

Parking space provided.