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Concierge needed for luxury residential site in North Greenwich

Job Title: Concierge needed for luxury residential site in North Greenwich
Contract Type: Permanent
Location: South East London, London
Industry:
Salary: Up to £22500 per annum
Reference: LO004289_1546866962
Contact Name: Shannon Baxter
Contact Email: shannon.baxter@pmr.uk.com
Job Published: January 07, 2019 13:16

Job Description

Our client is currently seeking a new concierge to join their team at a high end residential scheme in North Greenwich. Hours of work are a 07.00am - 19.00pm or 07.00am - 19.00 working a 4 on, 4 off shift pattern.

Main Duties
- To be present at the Concierge/Reception Desk to assist residents, visitors and colleagues as and when requested
- To provide a 5* hotel concierge service to all residents
- To ensure all residents and visitors receive a warm and sincere welcome including assistance with luggage and shopping where required
- To ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times
- To check and screen all visitors and any contractor staff, ensuring that they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary
- To carefully control the issuing of keys to apartments
- To maintain the security of the building at all times
- Monitoring the telephone and Concierge email account
- To be fully conversant with the fire alarm systems and evacuation procedures
- To comply with all relevant internal rules, policies and procedures including those relating to Health & Safety, data protection and those contained within the issued Employee Handbook
- To be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events
- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit
- Abiding by and enforcing all health and safety requirements

Candidates with previous experience working in luxury apartments would be desirable.

IOSH trained would be beneficial.

The successful candidates must be able to provide excellent references and be willing to undergo full vetting checks.