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Concierge - Days & Nights

Job Title: Concierge - Days & Nights
Contract Type: Permanent
Location: West London, London
Salary: Up to £26500 per annum
Start Date: ASAP
Reference: LO004275_1545154749
Contact Name: Mark Allen
Contact Email:
Job Published: December 18, 2018 17:39

Job Description

Our client is currently seeking a new concierge to join their team at a high end residential scheme in Belgravia. Hours of work are a 07.00am - 19.00pm or 07.00am - 19.00 predominately working day shifts.

Main Duties
To be present at the Concierge/Reception Desk to assist residents, visitors and colleagues as and when requested

To provide a 5* hotel concierge service to all residents

To ensure all residents and visitors receive a warm and sincere welcome including assistance with luggage and shopping where required

To ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times

To check and screen all visitors and any contractor staff, ensuring that they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary

To carefully control the issuing of keys to apartments

To maintain the security of the building at all times, e.g. carry out regular patrols of the entire building, monitoring of CCTV, dealing with any disturbances and reporting any faults and/or security breaches found to the Building Manager

Monitoring the telephone and Concierge email account

Ensure that valet parking services are provided to guests and to control parking on the forecourt and ensure the driveway is kept clear for traffic movement at all times

To be fully conversant with the fire alarm systems and evacuation procedures

To comply with all relevant internal rules, policies and procedures including those relating to Health & Safety, data protection and those contained within the issued Employee Handbook

To be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events

Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit

The successful candidates must be able to provide excellent references and be willing to undergo full vetting checks.