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Job Title: Concierge
Contract Type: Permanent
Location: London, England
Salary: Up to £25000 per annum
Start Date: ASAP
Reference: LO003403_1543500162
Contact Name: James Brewer
Contact Email:
Job Published: November 29, 2018 14:02

Job Description

Our client is currently seeking a Day Concierge to join their team at a high end residential building in Kings Cross. Hours of work are 8am-8pm, working 4 days on, 4 days off.

Main Duties
- To be present at the Concierge/Reception Desk to assist residents, visitors and colleagues as and when requested

- To ensure all residents and visitors receive a warm and sincere welcome including assistance with luggage and shopping where required

- To ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times

- To check and screen all visitors and any contractor staff, ensuring that they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary

- To carefully control the issuing of keys to apartments

- To maintain the security of the building at all times, e.g. carry out regular patrols of the entire building, monitoring of CCTV, dealing with any disturbances and reporting any faults and/or security breaches found to the Building Manager

- Monitoring the telephone and Concierge email account

- Ensure that valet parking services are provided to guests and to control parking on the forecourt and ensure the driveway is kept clear for traffic movement at all times

- To ensure the tidiness of the forecourt, driveway, gardens and building perimeter and assist with the cleanliness of public areas outside

- To carry out minor maintenance duties where necessary and in particular, out of normal maintenance working hours, e.g. dealing with faults, leaks and changing of light bulbs

- To be fully conversant with the fire alarm systems and evacuation procedures

- To comply with all relevant internal rules, policies and procedures including those relating to Health & Safety, data protection and those contained within the issued Employee Handbook

- To be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events

- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit

The successful candidates must be able to provide excellent references and be willing to undergo full vetting checks.